Privacy Policy

Privacy Policy

Welcome to the AnimHouse website. The protection of your personal data is a priority for us. This privacy policy explains how we collect, use and protect your information when you use our website, our applications and our services. By visiting our website or using our services, you agree to the practices described in this policy.

1. Data Controller

AnimHouse, based in Charleroi, is responsible for the processing of your personal data in accordance with Belgian law and the GDPR.

2. Data Collected

We collect different categories of personal data, including:

  • Identification data: first name, last name, email address, postal address, phone number.
  • Connection data: IP address, browser type, connection time.
  • Order-related data: order history, preferences, delivery and payment information.
  • Behavioral data: pages visited, clicks on our website and in the application.

3. Use of Data

Your data is used for:

  • Order processing: product delivery, order confirmation, payment management.
  • Customer service improvement: responding to requests, providing support, handling complaints.
  • Experience personalization: product recommendations, content personalization.
  • Customer account management: secure access to your account and purchase-related information.
  • Marketing: sending you promotional offers (with your prior consent).

4. Data Sharing

We do not share your personal data with third parties, except in the following cases:

  • Service providers: logistics providers, payment services and IT services.
  • Legal authorities: within the framework of a legal obligation or to protect our rights.

5. Data Retention

We retain your data for as long as necessary for the purposes described above or in accordance with legal requirements. For example:

  • Order data: 7 years to comply with accounting and tax obligations.
  • Marketing data: until your request to unsubscribe.

6. Data Security

We implement technical and organizational measures to protect your data against loss, theft or unauthorized access. This includes the use of encryption protocols, limited access for employees and the security of our databases.

7. Your Rights

In accordance with the GDPR, you have the following rights:

  • Right of access: you may request a copy of the personal data we hold about you.
  • Right to rectification: you may request the correction of your incorrect data.
  • Right to erasure: in certain cases, you may request the deletion of your data.
  • Right to data portability: you may request to receive your data in a structured format.
  • Right to object: you may object to certain processing of your data, notably for marketing purposes.
  • Right to restriction: you may request the temporary suspension of the processing of your data.

To exercise these rights, you can contact us at the following email address: vt.ghislain@gmail.com.

8. Cookies

Our website uses cookies to improve the user experience. You can consult our [Cookie Policy] for more information on cookie management.

9. Privacy Policy Changes

We reserve the right to modify this privacy policy. Any change will be published on this page with an updated date. We encourage you to consult this page regularly to stay informed of any changes.

10. Contact

If you have any questions regarding this privacy policy or wish to exercise your rights, please contact us at:

AnimHouse
Address: AnimHouse - Charleroi (TBC)
Email: vt.ghislain@gmail.com
Phone: +32 477/601.071

Updated: 21/10/2024